Customer Satisfaction

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Your business benefits when your customers have the experience they anticipate.  Whether you offer a product or a service, ensuring that clients get the most from their purchase or their visit is important.  Video is a great way to improve customer satisfaction and boost repeat business.  Show it, don’t sell it.  For customers, getting a chance to see a location or a product in use is the next best thing to being there.

This hotel wanted to show their facilities and nearby activities. Working with the client, we identified appropriate locations and businesses to feature in a property tour video. The long form of this video runs on in-house television as a video concierge to inform and educate guests about nearby activities that will enhance their stay.  A shorter version was created for use on the website to sell the hotel amenities.  Both were created from a single turn-key production.

Introduce Your Brand

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Successful brands are based on beliefs, not just products.  It’s difficult to get emotionally involved from a few still photos and a little text.  A talking head can be boring with a BIG B.

But an intimate and interesting founder belief video can be the very best way to tell prospective customers about your business. This video of a “pre-grand opening” community event shares the owner’s vision for her new gallery. It is also an excellent branding tool because it demonstrates her commitment to community involvement in Towles Court artist colony in Sarasota.